SUPPORT

SATT is dedicated to providing excellent customer support. Our professional and friendly support teams are readily available to help with simple ‘how-to’ questions, technical questions or just to provide advice on how best to optimise use of the system.

Our support services include:

Assigned Account Manager
Dedicated personnel are assigned to our clients,  coupled with the use of our management systems, our Account Managers provide personal and professional support and advice every time. 

24/7 Customer Support Service
SATT supply systems to UK, European and US based organisations and as a result provide a 24/7 Customer Support Service for quality service regardless of time-zone or location.

Email – Online Support
For ease and flexibility, support queries can be submitted via email and are automatically logged and tracked through our support management system. 

First Line Support Training
We train administrative users and client internal helpdesks to supply your users with first-line support, saving you time and money.

Customised Support Packages
We understand that different organisations have different support requirements and can provide customised support service packages.